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Customer Care

  • Will I get my package before Christmas?

    Shipping timelines are estimates based on carrier averages.  We also have no control over local customs and carrier delays.

    For best chances of receiving order by December 24th, please be sure to place your order by the following date(s):

    12/16 = European Union

     

  • How does Free Shipping work?
    We offer Free Shipping for orders which reach a particular publicized threshold for participating countries within the European Union and UK.  If your country of residence, or shipment address, is outside of the European Union or UK, then you will not be eligible to receive Free Shipping offer.
  • What countries do you ship to?

    We ship to all countries inside the EU and the UK.

    If you would like your package shipped elsewhere, please visit our international store.

    See below for a complete list:

    Aland Islands
    Albania
    Andorra
    Armenia
    Austria
    Belgium
    Bosnia And Herzegovina
    Bouvet Island
    Bulgaria
    Croatia
    Cyprus
    Czech Republic
    Denmark
    Estonia
    Faroe Islands
    Finland
    France
    Georgia
    Germany
    Gibraltar
    Greece
    Greenland
    Guadeloupe
    Guernsey
    Holy See (Vatican City State)
    Hungary
    Iceland
    Ireland
    Isle Of Man
    Italy
    Jersey
    Kosovo
    Latvia
    Liechtenstein
    Lithuania
    Luxembourg
    Macedonia, Republic Of
    Malta
    Moldova, Republic of
    Monaco
    Montenegro
    Netherlands
    Norway
    Poland
    Portugal
    Reunion
    Romania
    San Marino
    Serbia
    Slovakia
    Slovenia
    Spain
    Sweden
    Switzerland
    Turkey
    Ukraine
    United Kingdom
    • What are your available shipping methods?

      Your order will be shipped from either our Los Angeles, Netherlands or Hong Kong fulfillment center via the carrier you choose at checkout. 

    • How do I change the shipping address for my order?

      If your order has not shipped yet, such as a pre-order, please contact us.

      If your order is already being processed, you will need to contact the carrier directly. We suggest using the feature available within your shipping confirmation email to contact the carrier.

    • What about duties, taxes, and V.A.T.?
      Pricing is VAT inclusive. You may be charged separate duties/customs fees for orders shipped outside the EU.
    • Can I have an order shipped to a P.O. box address?
      Yes. If you choose a P.O. box address for your delivery, the carrier will default to USPS. Other carriers do not deliver to P.O. boxes.
    • My order hasn't arrived. Could you tell me where it is?

      You should receive a shipment confirmation email within 24 hours of your package leaving our facility. That email will contain all necessary tracking information and is updated in real-time.

      If your estimated delivery date has passed or you never received a shipping confirmation, make sure you track your package, and then contact us if necessary.

    • What happens if there is a delivery delay?
      You will be notified immediately if your shipment is delayed. Please check your email and if necessary, spam folder.

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